Customer Support Engineer II

Key Responsibilities: - Take end-to-end ownership of customer cases, including initial troubleshooting, root cause identification, handling impending escalations, and case resolution. - Provide troubleshooting support to customers and partners via multiple channels (web, email, phone, virtual meetings, etc.). - Work closely with customers and stakeholders to ensure timely resolution of reported incidents. - Develop, test, and document workarounds for reported product tickets. - Communicate with engineering teams to report and investigate customer issues. - Contribute solutions to the knowledge base. - Collaborate with team members to provide guidance, mentorship, and training. - Participate in technical and non-technical team projects. Skills We're Looking For: - 7+ years of experience in database administration and enterprise support. - Excellent working knowledge of relational databases (Oracle, SQL Server, MySQL, Postgres); replication knowledge is a plus. - Advanced experience with database security, performance tuning, backup & recovery, and query optimization. - Strong networking knowledge, including debugging latency and connection issues. - Strong Unix/Linux OS experience. - Solid application development or enterprise support experience. - Excellent analytical, problem-solving, and interpersonal skills. - Proactive in anticipating potential customer issues. - Positive attitude and customer-focused approach. - Solid understanding of data warehousing fundamentals and concepts. - Independent, self-motivated, and quick learner. Skills: Postgres, Database Security, Oracle, Mysql, Database Administration, Sql Server Experience: 3.00-6.00 Years