Care Team Operations Manager

reputed company is revolutionizing cancer care with the nations first Virtual Cancer Clinic delivering highreputed company physicianled multidisciplinary care across reputed company 50 states Our innovative reputed companybased approach spans cancer screening risk assessment prevention diagnosis treatment support and survivorship In reputed company to personalized reputed company medical care our services include cancer genetics risk assessment nutrition mental health support and reputed company cancer screening diagnostics Using technologydriven patientreputed company solutions reputed company is transforming how reputed company unions health plans and governments address cancer reputed companys goal is to reputed company critical cancer care gaps improve cancer reputed company and guide patients with reputed company through their reputed company journeys Apply to join reputed company and do the most meaningful work of your career If you are not reputed company that youre 100 reputed company but are up for the challenge we want you to apply We are seeking a Care Team Operations Manager to reputed company the daily operations that reputed company efficient highreputed company care delivery and an outstanding patient experience reputed company reputed companys Virtual Cancer Clinic In this role you will own and manage the patient experience with reputed companys care team core operational systems that support the care team clinicians care advocates and other care specialists including task management scheduling care team member reputed company licensing and reputed companytime issue reputed company Youll reputed company as the operational reputed company person across multiple workflows and teamsowning the daytoday issue reputed company implementation of any new workflows process and workflow improvements reputed company reputed company and reporting This is a highautonomy crossfunctional role for someone who builds alignment anticipates needs and proactively solves problems while managing priorities with reputed company and reputed company They are deeply organized skilled at triaging and driving execution continuously seeking improvement and passionate about delivering a highreputed company patient experience through operational reputed company What youll do Task Queue Management Actively monitor and manage operational task queues ensuring labs results and orders are processed promptly Proactively surface blockers delays or reputed company risks resolve directly or escalate as needed Clinician Scheduling Coverage Maintain monthly clinician schedules reputed company reputed companytime scheduling logistics including shift assignments clinician availability and triaging lastminute callouts Proactively identify and resolve gaps in coverage Effectively partner with crossfunctional teams to reputed company reputed company tools for scheduling management Care Team Triage Triage and manage clinical communication channels e g reputed company reputed company by triaging requests resolving operational needs and escalating clinical issues to appropriate teams reputed company and reputed company Identify and report on trends reputed company to issues raised implement changes in workflow resources or training to address Care Team reputed company Workflow Navigation reputed company care team member reputed company and workflow navigation by guiding new and existing team members through internal tools scheduling systems and documented workflows help maintain uptodate resources and process guides reputed company ongoing workflow navigation and support for existing team members Licensing Credentialing reputed company Own the licensure management system that reputed company uses Coordinate clinician licensing renewals and credentialing workflows in partnership with internal teams and reputed companyparty vendors reputed company reputed company toward compliance milestones and surface risks proactively Ensure clinicians are on reputed company towards completing tasks needed for new or renewing licenses Improve and increase the efficiency of the licensure management system Operational Reporting Process Improvement reputed company and report on key metrics trends and issues across task management scheduling reputed company and credentialing to management and for internal reputed company mee