Customer Transitions Consultant

What you ll get to do - Responsible for ensuring all aspects of the transition to support process are managed end to end - Will work with our implementation and support teams to ensure clients are prepared to transition to support - Work directly with clients to ensure they are aware of the ongoing BAU support process and have access to the tools required to succeed in BAU. - Responsible for tracking time and associated effort with transition process - Work with cross-functional internal partners to resolve client issues identified during the hyper-care period - Leverages strong analytical and problem-solving skills to efficiently resolve incidents - Provides customers with regular and timely incident updates - Maintains the highest level of customer satisfaction - Create and continually refine transition documentation Skills and experience we value - Experience in providing Application Support to large scale organizations - Strong knowledge of the Dayforce Application - Experience in an implementation or project management role - Experience in conduct virtual presentation and training - Superior communication, organizational, and problem-solving skills; - Familiarity with conducting meetings via video conference services (e.g. Zoom, Microsoft Teams) - Bachelors Degree, or equivalent relevant experience - Strong analytical skills; demonstrated ability to bring high complexity customer issues to resolution - Ability to work flexible hours - Experience with HCM (HR, Payroll, Benefits, Workforce Management, Performance Management, Recruiting) applications Skills: Hcm, Applications Support, Project Mangement, Recruting, Human Resource, Payroll, Performance Management Experience: 3.00-7.00 Years