Food & Beverage Executive

Job Description Primary Responsibilities Outlet Operation - Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operation - Assist management to supervise junior team members and casual labour under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards - Take and record restaurant reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis - Take food and beverage orders according to guest’s requirements and preferences - Deliver food & beverage services in accordance to departmental standards and procedures - Ensure that all food & beverage are served according to service standard - Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full - Try to remember individual patron’s names and their preferences to extend a personalized service - Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP) - Collect food and beverage supply requisition, ensure that the stock collected is as per requisition - Handle guests’ complaints and comments tactfully and efficiently. Report any complaints, incidents or other irregularities to managemen - Supervise and assist in assigned work station’s activities and oversee the operation of outlet in the absence of management Assist other Food & Beverage outlets with their operations during peak times or when required Other Responsibilities - Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features - Be well versed in hotel fire & life safety/emergency procedures - Attend all briefings, meetings and trainings as assigned by management - Report for duty on time wearing clean and complete uniform at all times - Maintain a high standard of personal appearance and hygiene at all times - Perform other reasonable duties assigned by the Management of the Hotel Main Complexity/Critical issues in the Job - Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests.