Quality Assurance & UAT Engineer

Job Description Miratech is looking for a Quality Assurance & UAT Engineer to support the execution and continuous improvement of Workforce Management products and platforms. As part of a global customer-focused organization, you'll contribute to the delivery of exceptional service experiences across customer care, finance, travel and lifestyle services, and operational support functions. Our teams combine technology, innovation, and process excellence to help customers get the most value from the products and services they use. You will be responsible for validating that new features, enhancements, and system changes meet business requirements before deployment to production. This role partners closely with Product Managers, Business Analysts, Technology teams, Operations, and business stakeholders to ensure solutions supporting customer contact management and authentication deliver a seamless and reliable experience for colleagues and customers. Responsibilities: - Execute User Acceptance Testing (UAT) for enhancements and releases supporting contact management and customer authentication capabilities. - Review business requirements, user stories, acceptance criteria, and functional designs to develop comprehensive test scenarios and test cases. - Validate end-to-end business processes across multiple applications and platforms. - Identify, document, prioritize, and track defects through resolution using defect management tools. - Partner with Product Managers, Business Analysts, Technology teams, and Operations to clarify requirements and resolve issues identified during testing. - Coordinate regression testing to ensure new functionality does not impact existing capabilities. - Verify production readiness by confirming all acceptance criteria have been met before deployment. - Support release activities, production validation, and post-implementation testing as needed. - Document test results, execution status, defects, and testing metrics for project stakeholders. - Participate in Agile ceremonies, including sprint planning, backlog refinement, sprint reviews, and retrospectives. - Continuously improve testing processes, documentation standards, and quality assurance practices. - Advocate for the end-user experience by validating usability, workflow efficiency, and operational readiness.