Tech Liner

Job Description Job Purpose: - Provide technical assistance, instruction, and programming support (on-line, phone, visit) to dealers by resolving vehicle repairs which dealer technicians are having difficulty to diagnose and/or repair. Provide specialized support for new product launches. - Daily analysis of VOC related to service quality and take appropriate action to avoid re-occurrence for wrong diagnosis issues at dealers. - Implement process for Fix it right by initiate training programme at dealers - Prepare NTL at dealers (GTSS, daily pending vehicle for diagnosis) Principal Accountabilities: - Analysis of Non-F1 cases at dealers, perform cause analysis and implement countermeasure with horizontal deployment to regional dealers - Prepare countermeasure sheet for Non F1 cases and educate dealers on same - Implement F1 good practice at dealers - Clear long pending vehicle waiting for diagnosis - Perform Deep dive in dealer process and make action plan for all negative VOC - Validate dealer level action plan and give training for further improvement - Prepare training module base on available GTSS database and need for NTL - Monitor, gather and provide recommendations for issues regarding product and technical support functions that affect diagnostics, quality, literature, tooling, computer communications, etc. which need to be addressed and/or resolved - Analyse dealer requirement and support in correct diagnosis and repair - Remote online support - Dealer visits