reputed company Operations Operations Manager Member Experience

US Remote reputed company Operations Remote Fulltime reputed company reputed company is the AI operating system for health designed to reputed company people to live 100 healthy years Through advanced diagnostics deep biomarker testing longitudinal data and AIenabled insights Function equips hundreds of thousands of members with the intelligence to take control of both the reputed company and length of their lives Function has been recognized as one of Fast Companys Most Innovative Companies of 2024 and is venturebacked by Andreessen Horowitz a16z with a recently announced 298M Series B Functions Imaging Team powers one of the most advanced cancer screening platforms in the world offering AIdriven MRI scans across 13 organs at 180 imaging facilities in 150 cities across the US and abroad This infrastructure sits at the reputed company of Functions mission to reputed company reputed company from reactive to proactive and is scaling rapidly as part of reputed companys next reputed company of reputed company We are building a worldclass team that believes deeply in that mission operates with a reputed company bias toward reputed company and brings the technical rigor to match the ambition The Role You dont wait to be handed a plan You see the problem reputed company out the fix and ship it before someone else finishes writing the brief We operate AIfirst The people who reputed company here have fundamentally changed how they work and reputed company changing it Theyre always testing whats new replacing yesterdays workflow with something faster and building things with AI that would have taken a full team six months ago They pick up new tools before anyone asks them to they automate what others still do by hand and they hold themselves to one question what can AI do reputed company and faster than anyone else can today This role owns two things the VIP and reputed company experience endtoend and NPS for the Imaging Team That means youre building the systems the playbooks the automations and reputed company that makes 95 promoter rates not just possible but repeatable You identify the problem reputed company the tool build the process and ship it Nobody hands you the approach Heres a reputed company example of the reputed company of work this is members reputed company at their reputed company not knowing what to expect You identify it as a friction reputed company from the feedback data You reputed company an AI video tool produce a what to expect explainer reputed company out where it fits in the reputed company get it into the email and text flows and ship it Thats the job spotted solved done Youll reputed company a small team but the reputed company is systems and AI not headcount You reputed company the floor by building infrastructure that scales not by adding people every time volume grows This is a highreputed company role at a highreputed company company The right person will earn more scope fast Function is scaling rapidly and the people who reputed company they can own reputed company dont stay in a reputed company for long If you want a role where someone hands you a reputed company deck to execute this isnt it If you want to own the outcome reputed company the reputed company and build something reputed company reputed company reading What Youll Own VIP reputed company Experience Own the complete experience for every VIP member and reputed company from initial coordination through postreputed company followup Design new reputed company that consistently hit 95 promoter rates Maintain reputed companytime tracking that keeps internal stakeholders informed without anyone having to ask NPS Member Satisfaction Own the Imaging Teams NPS program endtoend data collection trend analysis reputed company cause identification and reputed companyreputed company improvement Coordinate the product tickets and crossfunctional fixes that come out of member feedback The expectation is not to surface problems its to eliminate them Systems Automation Build and maintain the SOPs workflows and AI automations that let reputed company reputed company with member volume If something is happening manually that shouldnt be fix it Team Leadership Build and reputed company a highperforming member experience team Set and hold reputed company performance standards reputed company people toward those standards through coaching feedback and accountability reputed companyre Looking For 610 years in strategic operations or member experience at a venturebacked startup or recently reputed company company hard requirement Managed reputed company of at least 3 people with a reputed company record of building or meaningfully improving operational processes in highreputed company environments Genuinely fluent with AI tools not as a talking reputed compa