Call Center Representative

Job Title: Call Center Representative Position Type: Full-Time Work Hours: 8:00 AM - 5:00 PM Eastern Daylight Time, Monday – Friday Salary rate: $5-$6 Job Responsibilities: Answer and manage incoming calls in a timely and professional manner. Schedule, reschedule, and confirm patient appointments. Provide general information about services, procedures, and clinic policies. Verify patient insurance coverage and eligibility. Assist with prior authorization requests and follow-ups. Coordinate with internal teams regarding patient needs and documentation. Accurately document all patient interactions in the system. Handle patient concerns and escalate issues when necessary. Maintain patient confidentiality and comply with HIPAA regulations Requirements Requirements: Atleast 1 year of experience in a call center or customer service role is preferred. Experience in healthcare, dermatology, or a medical office setting is an advantage. Familiarity with insurance verification and prior authorization processes is highly preferred. Strong communication and interpersonal skills. Excellent organizational and multitasking abilities. Proficiency with CRM systems and basic computer applications. Basic Requirements Must speak and write English clearly and professionally. Must have relevant work experience. Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory). Must be available to attend video meetings with camera on when required. Technical Requirements Computer: Reliable laptop or desktop computer. Internet: Stable high-speed internet connection (minimum 25 Mbps). Audio: Noise-canceling headset. Video: Working webcam for virtual meetings. Workspace: Quiet and professional work environment. Benefits Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance. These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits. Originally posted on Himalayas