Project Manager - Customer Support Video Operations

Project Manager - Customer Support Video Operations Description - Project Manager – Customer Support Video Operations (Bangalore) Description – At HP, we deliver world-class support experiences through scalable, high-quality video content. The Customer Support Video Team creates content that enables customers and support teams to quickly resolve issues and maximize the value of HP products. We are seeking a Project Manager focused on operational execution to support translation and publishing of video content. This role is responsible for managing workflows, vendors, and budgets to ensure reliable, on-time delivery of support videos. The ideal candidate is detail-oriented, execution-driven, and comfortable managing high-volume operational work across global teams. Responsibilities – Operational Execution - Manage day-to-day translation and publishing workflows for support videos - Create and manage Jira tickets, ensuring smooth progression across workflow stages - Prioritize languages and content based on stakeholder input and budget constraints - Ensure on-time delivery and adherence to defined quality standards - Track and manage budget utilization within approved limits - Escalate tool and other issues and drive resolution in a timely manner Vendor & Stakeholder Coordination - Coordinate with translation and publishing vendors to meet turnaround time expectations - Monitor vendor performance against established quality and process standards - Maintain clear communication with stakeholders on priorities, timelines, and risks Publishing & Quality - Support end-to-end publishing of support videos across platforms - Perform quality checks to ensure accuracy and usability of published content - Escalate issues and drive resolution in a timely manner Reporting & Process Support - Maintain dashboards and reporting to track operational performance - Support usability testing and provide input on process improvements - Follow established processes and identify opportunities for efficiency improvements Approach to Work - Demonstrates a continuous learning mindset and adaptability - Supports innovation in tools and workflows within defined processes - Uses tools appropriately and raises issues in real time - Completes required training on time - Follows documented processes and contributes to incremental improvements Experience / Education Required Education - Bachelor’s degree in Business, Operations, Communications, or related field (or equivalent experience) Experience - Typically 3–5 years of experience in project coordination, operations, or program support roles - Experience managing workflows, vendors, or operational processes - Exposure to content production, localization, or digital media environments preferred - Experience working with global or cross-functional teams Skills - Strong organizational and time management skills - Ability to manage multiple priorities in a fast-paced environment - Experience with tools such as Jira or similar workflow systems - Strong communication and stakeholder coordination skills - Basic data analysis and reporting capabilities Key Performance Indicators (KPIs) - Translation and publishing turnaround time (TAT) - Translation and publishing accuracy - On-time publishing rate - Dashboard accuracy and usability - Budget utilization Disclaimer • This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. Job - Business Planning Schedule - Full time Shift - No shift premium (India) Travel - Not Specified Relocation - No Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"