Bilingual Quality Consultant

What Youll Do: - Consistently ensure that quality variance is well below threshold and internal quality scores are exemplary - Write feedback, if applicable, to enthuse performance development at an agent level and per client instructions - Regularly participate in client / internal calibration calls to ensure consistency of scoring & knowledge - Meet and exceed daily volume and productivity targets - Successfully clear the client specific training and ensure all subsequent updates are well understood & implemented - Participate in various internal/external training programs to continuously hone required skills and knowledge base. - Abide by all HR policies and processes including but not limited to code of conduct, attendance, and floor discipline. What Were Looking For: - All Information security responsibilities can be located in The Book of Bill (Global) and The Book of Bill (Global) - French. Please note that Information security responsibilities are based on role. Skills: Reporting Skills, Data Analysis, Quality Assurance, Process Improvement Experience: 1.00-4.00 Years