Technical Support Engineer - VCF

Job description Key Responsibilities Skills: As a Level 3 Technical Support Engineer in the VCF Division, you ll be responsible for resolving customer technical issues, ensuring a seamless support experience. The ideal candidate will be motivated, eager to learn, possess strong customer service skills, and embrace challenges. In this role, you will: - Troubleshoot, research, and resolve issues using labs, log bundles, knowledge bases, and collaboration tools. - Partner with engineering, field teams, and technical experts to resolve issues, improving the customer experience. - Contribute to creating and updating knowledge articles for global circulation based on your troubleshooting experiences. - Engage with customers to provide world-class support and resolve queries efficiently. Skills: Troubleshoot, Research Experience: 5.00-10.00 Years