Customer Support Representative

Key Responsibilities : ● Manage customer conversations across the entire journey—from design handover to project completion and handover—ensuring seamless experiences that maintain high CSAT and NPS scores. ● Act as the primary point of contact for customers, proactively addressing queries, resolving issues, and gathering feedback to uphold satisfaction metrics. ● Manage escalations and tickets from both customers (external) and internal teams, prioritizing and resolving them efficiently. ● Coo…