AI Systems Administrator

Key Responsibilities: - Administer and support enterprise AI platforms (Copilot, Claude, firm-built Azure-hosted AI) — availability, performance, policy compliance - Work with APIs, connectors, and automation tools to enable secure, approved data access for AI systems while preserving ethical walls, matter confidentiality, and firm governance requirements - Coordinate with vendors on platform updates, feature enablement, and operational troubleshooting - Maintain documentation covering AI platform configuration, access procedures, integrations, and operational standards - Support integrations between AI platforms and firm systems — document management, knowledge repositories, collaboration tools, other approved enterprise apps - Monitor AI platform usage, performance, and cost; assist with cost tracking, reporting, and allocation across departments/practice groups - Manage access controls, permissions, and usage policies for AI platforms, in coordination with Information - Security, Risk & Conflicts, and Identity teams - Implement role-based access control, audit logging, and data protection controls - Configure environments, resource groups, and service integrations supporting AI workloads - Analyze usage metrics and performance data to recommend optimizations - Provide Tier 2/3 support, troubleshooting incidents for AI solutions - Manage updates, patches, and version upgrades for AI platforms; coordinate with vendors and internal teams on complex issues - Provide periodic status updates and project reports to management; occasional after-hours support required Requirements Must-Have - Bachelor's degree in Information Systems, Computer Science, or related field (or equivalent experience) - 5+ years in systems administration, platform support, or enterprise IT operations - Experience administering cloud/SaaS platforms in an enterprise environment - Strongly desired: experience with integrations, access management, and cost tracking for enterprise applications - Advanced technical expertise across document management, systems administration, database administration, and OS-level functionality Nice-to-Have - Experience working in a law firm, legal operations, or legal tech environment - Hands-on experience with AI tools such as LLMs (e.g., ChatGPT), automation platforms (Zapier, Make), OCR tools, or analytics platforms - Background in marketing automation, lead generation systems, or paid ads optimization - Experience with chatbots, call automation, or client intake systems - Familiarity with document automation, legal research tools, or eDiscovery platforms - Basic understanding of APIs, integrations, or no-code/low-code tools - Experience building dashboards (e.g., Power BI, Tableau, Google Data Studio) - Knowledge of data privacy, compliance, and security considerations in AI implementation - Prior experience in a consulting, operations, or innovation-focused role System and Work Setup Requirements: - A stable and high-speed internet connection preferably 25 MBPS or higher with backup in cases of power interruption or service provider issues. - Own PC/laptop with 8GB RAM, and a processor of Core i5 / AMD Ryzen 3 / 2013 Mac equivalent or higher; Windows 10 or above / Catalina 10.15 or newer; with up-to-date web browsers, and security software, 500GB/128 SSD storage - Headset/earphone with noise cancellation and webcam at 720p or higher resolution - A designated, quiet, and well-organized workspace free from distractions to facilitate focused work Benefits - Permanent remote work setup - Competitive starting rate paid in USD - Internet Allowance - HMO insurance (PH) - Paid US holidays - Paid Vacation and Sick Leaves