Specialist ECAD, PLM & Alfresco AMS

Job Description Konecranes is seeking an experienced Specialist ECAD, PLM & Alfresco AMS to join our Engineering Applications Support team. In this role, you will provide functional support for ECAD applications, with a primary focus on Zuken E3, associated engineering tools, and integrations with Teamcenter. As the primary Level 2 (L2) functional expert, you will support engineering users globally by analyzing issues, managing incidents, maintaining knowledge assets, coordinating escalations, and ensuring efficient resolution of application-related challenges. The position offers an excellent opportunity to work with global engineering teams and contribute to the continuous improvement of our engineering application landscape. Key Responsibilities ECAD Application Support - Provide L2 functional support for Zuken E3 Schematics and associated modules. - Support the growing adoption of E3 Multiuser, E3 Cable, and other E3 modules. - Analyze and resolve configuration, usability, functionality, and user-related issues. - Serve as the primary evaluation point for all E3-related support requests. - Assess incidents and determine whether they can be resolved within L2 support or require L3 engagement. - Ensure accurate and timely incident routing and escalation management. - Minimize unnecessary L3 workload through effective troubleshooting and issue resolution. PLM & Integration Support - Develop and maintain a strong understanding of Teamcenter and E3 integrations. - Support translation-related requests from global users by reviewing, analyzing, and preparing translation data. - Validate translation lists against E3 and Teamcenter data structures. - Support troubleshooting of project naming conventions and file structure inconsistencies. Engineering Applications Support - Provide L2 support for Powerator and other engineering applications. - Handle functionality and configuration-related user inquiries. - Support migration and conversion initiatives, including: - DDSC to E3 migrations - Legacy ECAD-to-E3 migration projects - Assist in maintaining engineering application standards and best practices. Engineering Workstation & Deployment Support - Support engineering workstation deployment activities. - Assist users with: - Software installations - Virtual machine environments - Legacy tool distribution - Security-compliant software setup - Support engineering teams in ensuring stable and efficient application environments. Collaboration & Continuous Improvement - Work closely with global engineering, IT, and application support teams. - Maintain and enhance support documentation and knowledge articles. - Contribute to process improvements and service quality initiatives. - Ensure a high level of customer service and user satisfaction across the engineering community. Compliance & Standards - Ensure awareness and adherence to ISO 14001 and ISO 45001 standards The role is based in our office in SP Infocity, Pune – but it goes without saying that the remote & hybrid working is a part of our modern ways of working. Qualification and Experience - Bachelor's or Master's degree in Electrical Engineering, Information Technology, or a related field. - 6 to 8 years of experience in PLM, ECAD, or Engineering Application Support environments. Required Skills & Competencies - Strong hands-on experience with Zuken E3 ECAD applications. - Proven experience working with E3 and Teamcenter environments. - Good understanding of engineering application support processes and incident management. - Experience in supporting engineering software deployments and user environments. - Strong analytical and troubleshooting skills. - Ability to evaluate system issues and identify appropriate resolution paths. - Excellent communication skills and fluency in English. - Ability to collaborate effectively with globally distributed teams. - Strong customer-service mindset and ability to manage multiple priorities. Preferred Skills - Experience with other ECAD applications such as: - ecsCAD - DDSC - Knowledge of engineering data migration and conversion projects. - Understanding of electrical engineering design processes and workflows. - Exposure to PLM-integrated engineering application ecosystems.