Payments Associate

Job Description - Should be a point of contact for Customer enquiries, internal team enquires and Payment Service Provider (PSP)inquiries. - Provide timely resolution for all the escalated contacts (transactions, tickets, issues alerts & others), - Review and process all withdrawal requests as per Standard Operating Procedure - Proactively monitor failed payments and reconcile the same before reprocessing or cancel. - Ensure payments made to processing centres and e-wallets are sent successfully and within time frames - Collaborate with internal operational teams & cross-functionally to understand and resolve payments related issues. - Review & provide end to end resolution of all internal inquiries. - Dispute credit/debit chargeback cases with appropriate responses based on network guidelines to recover & prevent losses. - Monitor deposits and withdrawals functioning, report any technical issues. - Contribute to continuous process improvement