Support Engineer

Summary: We are looking for an experiencedCPQ professional to join our team in a long-term production support role. The candidate should have strong hands-on experience withCPQ, excellent debugging and troubleshooting skills, and the ability to independently analyze and resolve production issues. Responsibilities - Provide L2/L3 production support for CPQ applications. - Investigate and resolve CPQ-related production issues within agreed SLAs. - Perform root-cause analysis and implement permanent fixes. - Troubleshoot issues related to product rules, price rules, quote calculations, configuration, and pricing. - Collaborate with Salesforce, business, and technical teams to resolve complex issues. - Monitor recurring issues and identify opportunities for process/product improvements. - Support releases, deployments, and production changes as required. - Maintain proper documentation for incidents, resolutions, and known issues. - Work proactively to ensure system stability and availability. Requirements: - 4+ years of hands-on experience in Salesforce andCPQ - Strong knowledge of CPQ configuration and troubleshooting - Experience in production support / application support - Strong debugging, root-cause analysis, and problem-solving skills - Good understanding of CPQ processes, product configuration, pricing, discounting, and quote generation - Experience of handling production incidents, defects, and service requests - Ability to work independently and take end-to-end ownership of issues - Strong communication and stakeholder management skills #AditiConsulting # 26-05102 Skills: Application Support, Debugging, Pricing, Troubleshooting, Production Support, discounting, Problem-solving, Salesforce Experience: 4.00-6.00 Years