Finance Collection Officer

Job Description We are looking for a Finance Collection Officer to join our Finance team and support timely customer payments. The role will be responsible for monitoring outstanding accounts, following up with customers, resolving payment-related queries, and maintaining accurate collection records. - Contact customers by phone and email to follow up on outstanding invoices and secure payment commitments. - Monitor customer accounts, aging reports, and overdue balances to identify accounts requiring collection action. - Record collection activities, customer responses, payment commitments, and follow-up actions accurately in the ERP or collection tracking system . - Send customer statements, payment reminders, follow-ups, and collection notices in line with company procedures. - Coordinate with Accounts Receivable, Credit Control, Operations, and customers to resolve payment queries, disputes, and allocation issues. - Follow up on promised payment dates and escalate missed commitments or high-risk accounts to the line manager. - Support month-end reporting by updating collection status, expected cash inflows, disputed balances, and overdue account commentary. - Maintain complete and accurate collection records, customer correspondence, and supporting documentation for audit and management review. - Ensure compliance with company policies, internal controls, collection procedures, and customer communication standards. - Contribute to improving collection effectiveness, reducing overdue balances, and strengthening cash flow visibility.