UCC Engineer

Principal Responsibilities: - Assumes subject matter expert (SME) responsibility for applications and infrastructure. - Ensures that infrastructure designs and technologies are in compliance with corporate strategy, principles and standards, and industry best practices. - Continually evaluates infrastructure effectiveness, develops technical direction, and upgrade initiatives. - Develops tactical (short-term) and strategic (long-term) technical solutions that will address business and IT requirements. - Implements and maintains systems and technologies (edge systems, message hygiene, and data encryption) to protect data availability, message confidentiality and integrity. - Reviews and documents existing infrastructure and operating procedures, including developing engineering diagrams, operations manuals, and run books. - Identifies and evaluates new products and solutions that will augment the existing infrastructure, improve reliability and security, and increase user experience. - Develops, documents and implements engineering processes to test and implement updates, and patches. Reviews internal security vulnerability reports for action. - Analyzes system health, capacity and performance. Recommends platform improvements where applicable, identifies and raises risks, and provides metrics and reporting. - Contributes to the design, development, and execution of system lifecycle from inception through deprecation. - Operates with moderate supervision in routine matters, develops and monitors work plan/task lists for medium scale assignments that would be part of a larger project plan, and exercises independent judgment in problem resolution. - Provides 24/7/365 operations support for business critical systems as part of the global IT team. - Communicates with all levels within the CI organization as well as supporting the Business. Qualifications/Skills Required: - Minimum five years operations and engineering experience with Cisco voice and video infrastructure and endpoints - Minimum three years experience with trader voice turret systems, preferably IPC Unigy - Experience with trader voice connections such as tie-down lines, hoots, ARD, and MRDs - Experience with voice recording technologies, preferably NICE NTR and NTR-X - Experience with Cisco UCM, Cisco Expressways, SIP trunking, dial plans, least cost routing, SBCs, carrier interfaces, QoS - Experience with WebEx, Zoom, and Teams from an end user feature and administrative perspective - Experience troubleshooting voice and video performance issue, both corporate and Internet-based - Experience reviewing, recommending, and certifying voice and video endpoints, as well as peripherals such as headsets, webcams and speakerphones - Broad knowledge of network design, virtualization (VMware, Citrix, Microsoft), storage (SAN, NAS, Local Storage), routing/switching/firewalls, load balancing, and monitoring (SCOM, SolarWinds) - Experience with developing and successfully implementing architected designs and engineering processes that meet the business requirements and leverage industry best practices/standards - Proficient in at least one scripting/programming language (Python, PowerShell, etc.) with the ability automate repetitive administrative tasks. - BS in Computer Science or related field, or equivalent experience Skills: Webex, cisco ucm , system documentation , Python, Powershell Experience: 3.00-5.00 Years