Application Development & Support Specialist

Description Position Overview The MDM Developer will be a key technical contributor responsible for developing, maintaining, and supporting our enterprise Master Data Management (MDM) platform across customer, supplier, contact, and item domains. This role requires strong hands-on technical skills in MDM development, SQL, and data integration, combined with the ability to work effectively in a collaborative environment with business users, vendors, and cross-functional teams. Working under the guidance of the MDM Lead and Support Manager, this position will focus on writing high-quality code, implementing new features, resolving incidents, and ensuring platform stability through rigorous testing and adherence to organizational processes. Key Responsibilities MDM Development & Enhancement - Develop and implement new MDM capabilities and features - Write high-quality, maintainable MDM code following best practices - Implement data integration solutions to synchronize data across systems - Configure and customize MDM platform components - Develop and optimize complex SQL queries for data processing and analysis Code Quality & Testing - Write and maintain unit tests for all code changes - Execute system integration testing (SIT) and support UAT activities - Maintain and execute regression test cases to ensure platform stability - Debug and troubleshoot code issues - Refactor and optimize existing code for performance improvements - Participate in code reviews and incorporate feedback Incident Resolution & Support - Triage and resolve data issues within established SLAs - Investigate and fix defects reported by users - Perform root cause analysis for recurring issues - Support production incidents and provide timely resolutions - Document issue resolutions and update knowledge base Data Management & Migration - Support data migration activities and bulk update operations - Assist with onboarding new systems, organizations, and datasets - Perform data profiling and analysis to identify data quality issues - Execute data reconciliation across multiple systems - Ensure data integrity throughout integration activities Process Adherence & Documentation - Follow organizational processes for requirements, development, testing, deployment, and support - Participate in sprint planning and daily stand-ups - Complete assigned user stories within sprint commitments - Create and maintain technical documentation - Document code changes and update release notes - Adhere to change management and deployment procedures Collaboration & Communication - Work effectively with business users to understand requirements - Collaborate with vendor resources and offshore teams - Participate in requirements gathering sessions - Communicate technical issues and solutions clearly - Support demos and sprint reviews - Work across cross-functional teams to deliver solutions Security & Compliance - Follow secure coding practices - Address security vulnerabilities identified in code reviews - Ensure SOX compliance for all code changes - Participate in security testing activities - Implement data protection and privacy controls Required Qualifications Experience - 10-12 years of hands-on experience in MDM development or related fields - Proven track record of delivering high-quality code in production environments - Experience working in Agile/Scrum development environments - Demonstrated ability to work with business users and cross-functional teams Technical Skills - MDM Platform Experience: Hands-on experience developing with at least one MDM platform (e.g., Informatica MDM, SAP MDM, or similar) - SQL Proficiency: Strong SQL skills for complex queries, data analysis, and optimization - Data Integration: Experience developing data integration solutions and ETL processes - Coding Skills: Proficiency in writing, debugging, and refactoring code - Problem-Solving: Ability to troubleshoot and resolve complex data issues - Testing: Experience with unit testing, integration testing, and regression testing Software Development Discipline - Understanding of the complete software development lifecycle - Experience with requirements analysis and technical design - Knowledge of CI/CD pipelines and automated deployment - Familiarity with version control systems (e.g., Git) - Understanding of change management processes - Experience with post-production validation and support Communication & Collaboration - Good verbal and written communication skills - Ability to work effectively in a team environment - Comfortable working with business users, vendors, and vendor resources - Ability to explain technical concepts to non-technical audiences - Strong documentation skills Preferred Qualifications - Multi-domain MDM experience (customer, supplier, contact, item) - Manufacturing industry experience - Experience with ServiceNow for incident management - Familiarity with data governance and data quality concepts - Knowledge of information security best practices - Experience with large-scale data migrations - Certifications in MDM platforms or data management