Customer Service Quality Assurance (QA) Specialist- Chat

About the Role: We are currently looking for a Customer Service QA Specialist to strengthen our quality framework, improve customer satisfaction, and build a scalable, AI-enabled QA function. This role is focused on elevating customer experience by improving CSAT, quality, comprehension, and turnaround times (TAT) while embedding a data-driven and AI-assisted quality culture. The ideal candidate will play a critical role in identifying performance gaps, coaching teams, implementing structured Q…