Associate Business Support

Job Description Role Overview We are looking for an Associate Business Support professional to join our Bangalore team. This role plays a critical part in supporting financial and business systems, ensuring smooth month-end operations, and delivering high-quality product and system support across enterprise platforms. The ideal candidate will have a strong finance or financial systems background , hands-on experience with tools such as Kantata and CRM platforms , and a good understanding of how financial, project, and operational systems integrate . You will work closely with cross‑functional teams, manage business‑critical support activities, and contribute to continuous improvement across support operations. Key Responsibilities - Triage, manage, and resolve business and system support tickets, ensuring timely resolution and clear stakeholder communication. - Provide product and application support for financial and enterprise systems, including Kantata and related CRM tools. - Set up, validate, and maintain project and financial configurations based on commercial and contractual documentation. - Actively support month-end close activities , including financial checks, timesheet compliance, reconciliations, and internal system validations. - Monitor, maintain, and improve data quality and integrity across integrated financial and business systems. - Create, update, and maintain Knowledge Base (KB) articles to support internal documentation and enable self-service. - Identify process gaps and drive system and process improvements to enhance support efficiency and accuracy. - Collaborate with Finance, Commercial, Delivery, and Technology teams to ensure system changes align with business and financial workflows. - Participate in review calls and prepare reports highlighting support performance, financial impacts, and improvement actions. - Adapt quickly to new tools, processes, and business requirements in a fast-paced support environment. Preferred Skills & Tools - Prior experience in International Customer Support/Service or Financial Voice Support environment - Strong financial support ops background , with a clear understanding of financial processes and controls. - Hands-on experience with financial and enterprise systems such as Kantata , CRM tools - Hands on experience on Ticketing Tool like ServiceNow etc - Good understanding of month-end close processes , financial, commercial and compliance checks. - Experience in product support or application support roles within enterprise environments. - Familiarity with ITIL practices, service management, and structured support operations. - Strong analytical, troubleshooting, and stakeholder management skills. - Excellent written and verbal communication skills, with the ability to explain scenarios and concepts clearly. - Fast learner with the ability to quickly understand complex systems and business workflows. - Willingness and flexibility to work in rotational shifts in a 15×5 support environment to ensure business continuity and coverage.