Help Desk Specialist

Job Description – Service Desk L1 / L2  •Proficiency in English (written & spoken). •Dealing with incoming calls in a professional, courteous manner over the phone and via email •Determining the best solution based on the issue and details provided by customers •Taking ownership of tickets and managing them in a logical and methodical manner •Highlight/communicate the Major/scheduled service outage related information to relevant stakeholders & responsible for doing a follow up with L2 support…