AWS Managed Services Lead

Key Responsibilities: • Own production operations for AWS-based microservices platforms • Lead incident triage (P1/P2), root cause analysis, and post-incident reviews • Build and optimize workflows in Jira Service Management (or similar ITSM tools) • Automate ticket routing, triage, and SLA tracking • Perform hands-on debugging using Dynatrace, AWS CloudWatch, logs, and tracing tools • Understand and diagnose issues across application, infrastructure, and networking layers • Mentor and guide junior/intermediate full-stack engineers with a strong support mindset • Improve logging, monitoring, observability, and operational readiness • Design and operate virtual and omni-channel support agents (chat, voice, AI-driven workflows) • Leverage AI/agentic tooling to improve triage, summarization, runbook generation, and operational automation Required Skills & Experience: Mandatory Experience Strong hands-on experience with o AWS (compute, networking, IAM, monitoring) o Microservices architecture o Dynatrace (or equivalent APM) • Proven experience managing or operating support-focused engineering teams • Experience leading production incident response • Deep understanding of distributed systems and cloud-native infrastructure • Experience with Jira Service Management or similar ticketing platforms Ideal Profile • Technically credible and calm under pressure • Strong ownership mentality • Comfortable in logs, dashboards, and light code debugging • Process-driven but pragmatic • Passionate about reliability, automation, and AI-driven operations Soft Skills: •Excellent communication and stakeholder management skills. •Strong analytical and problem-solving mindset. •Ability to mentor junior engineers and foster team cohesion. Why Join Us: •Opportunity to work on cutting-edge projects with modern tech stacks. •Collaborative and innovative team culture. •Growth-oriented environment with continuous learning opportunities. Skills:- Incident management, Observability, Monitoring, Debugging, Amazon Web Services (AWS), JIRA, Stakeholder management, Microservices and P1/P2 Incident