Senior Site Reliability Engineer

About the Role We are looking for a proactive and detail-oriented Senior Site Reliability Engineer (SRE) to ensure the reliability, performance, and availability of our applications. The role involves monitoring production systems, troubleshooting issues, and collaborating with cross-functional teams to drive faster resolution and continuous improvement. You will play a key role in maintaining system stability and enhancing observability across our microservices-based platform. Key Responsibilities - Handle MFS application issues by investigating, troubleshooting, and escalating to engineering teams when needed - Perform initial root cause analysis (RCA) and support resolution of recurring or moderately complex issues - Ensure timely incident resolution in line with SLAs, including proper documentation of fixes and workarounds - Identify and analyze system bottlenecks, and assist in deploying fixes via change management processes - Collaborate with cross-functional teams (Development, SRE/DevOps, QA, Business) to resolve incidents and improve systems - Use observability tools (Grafana, Loki, ELK) to monitor system health, availability, performance, and resiliency - Participate in incident/severity calls, ensuring clear communication and coordination - Develop and maintain knowledge bases, SOPs, and runbooks for standardized operations and troubleshooting Required Skills & Experience - Strong understanding of Linux/Unix systems for application support - Hands-on experience troubleshooting applications in staging and production environments - Ability to monitor system performance and identify root causes using logs and metrics - Experience working with Kubernetes and microservices-based architectures - Proficiency in observability and monitoring tools such as Grafana, Loki, and ELK (Elasticsearch, Logstash, Kibana) - Familiarity with CI/CD practices and tools (e.g., Jenkins, GitOps) - Experience in API testing and validation using tools like Postman and Swagger/OpenAPI - Hands-on experience with PostgreSQL and MongoDB for troubleshooting and ad-hoc reporting - Experience with ticketing and documentation tools such as Jira and Confluence - Minimum 4+ years of experience in application support or reliability engineering Education & Certifications - Bachelor's degree in Computer Science, Information Technology, or a related field - Relevant certifications (Cloud, Kubernetes, Microservices) are a plus Work Schedule - Willingness to work in a 24x7 environment, including weekends and on-call rotations Skills:- RCA, SLA, grafana, ELKI and SOP