Sr Analyst Quality

Job Description Job Description – Oracle ERP Production Support Analyst Position Summary We are seeking an experienced Oracle ERP Production Support Analyst to provide production support, operational troubleshooting, incident management, and application support for a highly customized Oracle ERP environment. The ideal candidate should have strong Oracle ERP functional knowledge, excellent Oracle SQL/PLSQL skills, and experience supporting business-critical ERP applications. The environment includes significant custom development built on top of Oracle E-Business Suite (11i/R12), requiring both technical troubleshooting and business process understanding. Key Responsibilities Production Support - Provide L2/L3 production support for Oracle ERP applications. - Investigate and resolve application, data, and interface issues. - Perform root cause analysis and implement corrective actions. - Support business users during critical incidents and escalations. - Monitor application health, concurrent programs, interfaces, and batch processes. - Coordinate with business users, infrastructure teams, vendors, and development teams. ERP Functional Support - Support day-to-day ERP operations across Order-to-Cash, Procurement, Inventory, and Finance processes. - Analyze business process issues and system impacts. - Troubleshoot transactional issues and data discrepancies. - Work closely with business SMEs and functional teams to resolve production issues. - Provide guidance on ERP functionality and process flows. Technical Support/Development - Develop and troubleshoot Oracle SQL and PL/SQL programs. - Support custom interfaces, reports, conversions, and enhancements. - Investigate data issues and perform approved data corrections. - Analyze performance issues and optimize SQL queries where required. - Support deployment and migration activities. - Defect fixes, performance tuning, and automation initiatives - Testing, deployment, and release support Functional Knowledge Required Strong Functional Knowledge Order-to-Cash (O2C) - Customer Orders - Shipping Execution - Inventory Transactions - Invoicing - Order Fulfillment Lifecycle Procurement - Requisitions - Purchase Orders - Receiving - Supplier Management - Procurement Workflows Inventory Management - Inventory Transactions - Item Master - Cycle Counting - Inventory Reconciliation - Material Movements Finance & Accounting - General Ledger (GL) - Accounts Payable (AP) - Accounts Receivable (AR) - Financial Period Close - Accounting and Financial Reporting Receiving - Receipt Processing - Receipt Corrections - Inventory Receiving Transactions Required Technical Skills - Oracle E-Business Suite 11i, R12, or higher - Strong Oracle SQL and PL/SQL development skills - Experience supporting highly customized Oracle ERP environments - Oracle Forms, Reports, Interfaces, and Concurrent Programs - Data analysis and troubleshooting - Incident and production support management Preferred Skills - Oracle Workflow knowledge - XML Publisher / BI Publisher - Unix/Linux shell scripting - Oracle ERP integrations and interfaces - ITIL / Production Support processes - ServiceNow or similar ticketing tools