ITIL (Asset Management/Service Management)

Key Responsibilities: - Own end to end lifecycle of major incidents P1 P2 - Lead incident bridge calls and coordinate resolver teams - Act as single point of contact for stakeholders and leadership - Provide timely communication to business and IT stakeholders - Manage escalations across internal teams and vendors - Ensure adherence to ITIL processes and governance - Drive Post Incident Reviews PIR and Root Cause Analysis RCA - Identify trends and recommend continuous improvement actions - Coordinate with Change Release teams during major incidents - Required Skills - Strong ITIL knowledge Incident Problem Change Management - Experience in Major Incident Management - Excellent communication and stakeholder management - Ability to manage high pressure situations - Strong analytical and problem solving skills - Experience with ServiceNow Remedy or similar ITSM tools Preferred Skills: Domain->Service Management->IT Asset Management,Foundational->IT User Management->Incident and Request Management,Foundational->Service Management->ITIL,Technology->Infra_ToolAdministration-ITSM->ServiceNow Skills: Incident Management, Servicenow, Itil, Itsm, Remedy, Change Management Experience: 0.00-0.00 Years