Business Intelligence Analyst - Product

Key Responsibilities: - Analyze system data, field issues, QA results, and usage patterns across hospitals and regions. - Identify trends in defects, hardware/software reliability, and regression behavior. - Create dashboards and visualizations to surface real-time and historical insights. - Interpret embedded system logs and product telemetry to identify root causes. - Monitor key product and quality KPIs, including defect leakage, MTBF, alert noise, and resolution times. - Collaborate with QA, Product, Engineering, and Customer Support teams to translate insights into actionable improvements. - Evaluate and improve internal QA processes and test coverage based on metrics. - Work with tools like Jira, TestRail, or log analysis platforms to pull, clean, and structure relevant data. - Suggest data-informed improvements for future product iterations. Skills: Workflow, Customer Support, Consulting, Business Excellence, Product Engineering, Automation Experience: 3.00-6.00 Years