Cloud Security Support Engineer

Role & responsibilities - Scope and resolve complex issues with onboarding, deployment and configuration of products - Advise and educate customers on the features and capabilities of our products - Interpret and analyze log data to troubleshoot issues - Communicate solutions and recommendations to the customer and ensure that customers have the information and tools to address similar issues in the future - Collaborate and coordinate with other teams and experts throughout Organization to tailor the best solution for customer issues - Troubleshoot issues in customer environments involving cloud, server, endpoint, and network infrastructure - Perform activities necessary to quickly mitigate outages and service interruptions in the customers environment by recommending and implementing workarounds. Preferred candidate profile - 2+ years of experience in Network Security Engineering or consulting, and/or Systems Administration. - 2+ years Customer facing support experience. - 1+ year Experience on Windows Server, Windows Client, Active Directory and/or Azure Active Directory administration. - 1+ year enterprise cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments - Experience supporting large and complex geographically distributed enterprise environments with 1000+ users - Proven customer service skills supporting external and/or internal customers in an enterprise environment - Preferred IT Industry certifications (Microsoft Certifications, Cisco, CISSP, CEH, Amazon AWS, etc.) Skills: Ceh, Cisco, Cissp, Azure, Aws Experience: 5.00-10.00 Years