Senior Operations Manager

Job Description Summary The Senior Operations Manager is responsible for the daytoday operations optimization and user enablement of the HighPerformance Computing HPC environment supporting Novartis Biomedical Research The role ensures that scientific workloads run reliably securely and efficiently across onpremise HPC scientific software stacks SBGrid specialized onpremise applications the DGX AI ML compute environment and AWSbased compute environments with a major focus on the scientific software ecosystem the HPC toolbox SBGrid and specialized onpremise applications alongside AI ML and cloud compute enablement The role works in close partnership with Novartis IT the BR Compute Management Team and thirdparty providers to deliver a stable performant and continuously evolving compute platform Location Hyderabad India LIHybrid Job Description Key Responsibilities Provide user support incident management and issue escalation coordinating with Novartis IT teams and thirdparty providers for timely resolution Manage user community communications proactive notifications on platform issues maintenance and scheduled downtimes Own user training onboarding and offboarding coordination Perform system monitoring storage hygiene and vulnerability management coordinating remediation with relevant teams Test key functionalities after upgrades and patches in collaboration with Novartis IT or thirdparty providers Collaborate with the BR Compute Management Team for direction alignment and prioritization of activities Deliver regular usage reports and status updates to the BR Compute Management Team Maintain and extend user documentation training materials internal SOPs and bestpractice guidance PlatformSpecific Responsibilities Across HPC Scientific Software AI ML Compute Support the daytoday operations of the onpremise HPC platform contributing to scheduler policies capacity planning upgrades and patching validation and acting as an escalation point for cluster interconnect file system and schedulerrelated matters in coordination with infrastructure and vendor teams Build and maintain the HPC software toolbox using an agreed EasyBuild toolchain managing compilers MPI libraries environment modules containers and the lifecycle of scientific applications across research domains Support application onboarding benchmarking and performance tuning in collaboration with research and AI ML teams Administer the SBGrid software suite coordinating updates licensing and issue resolution with the SBGrid consortium and supporting SBGridbased workflows within HPC pipelines Operate specialized onpremise scientific platforms such as the Schrdinger Platform CryoSPARC Platform and NICE DCV remote visualization covering licensing upgrades HPC GPU storage integration user enablement and vendor coordination Administer and operate the NVIDIA DGX environment supporting BR AI ML workloads managing the DGX scheduler GPU quotas drivers CUDA stacks containers and AI ML frameworks Coordinate DGX upgrades firmware BIOS updates and patching with Novartis teams and NVIDIA thirdparty providers monitor DGXattached storage and engage with users on data hygiene Deliver regular HPC and DGX usage job GPU efficiency and platform status reports to the BR Compute Management Team Required Qualifications Experience Bachelors or Masters degree in Computer Science Engineering Computational Sciences or a related discipline 7 years of handson experience administering enterprise or research HPC environments Strong Linux system administration skills Deep expertise with at least one HPC job scheduler Experience with parallel file systems Proficiency with MPI compilers environment modules and scientific software stacks Experience with container technologies Exposure to GPU DGX environments and AI ML frameworks Scripting automation skills Bash Python Preferred Qualifications Experience supporting life sciences workloads genomics structural biology SBGrid CryoEM crystallography cheminformatics AI ML in drug discovery Familiarity with specialized scientific platforms Schrdinger CryoSPARC NICE DCV Familiarity with monitoring observability tools Experience with identity management LDAP AD SSO in multitenant HPC setups Prior experience in a large enterprise research or regulated GxP environment Commitment to Diversity and Inclusion EEO paragraph Novartis is committed to building an outstanding inclusive work environment and diverse teams representative of the patients and communities we serve Accessibility and accommodation Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities If because of a medical condition or disability you need a reasonable accommodation for any part of the recruitment process or in order to perform the essential Job De