Director- Professional Services

Key Responsibilities: - Lead, hire, evaluate, retain, and train staff in IT Service Desk and Managed Services operations. - Direct a customer-focused team and ensure delivery of 24x7 managed services engagements. - Collaborate with product development, DevOps, QA, and other IT teams to develop procedures, standards, operational controls, and communication paths. - Measure and report operational metrics and KPIs to internal and external management. - Monitor user satisfaction and implement best practices to improve services. - Ensure adherence to ITIL best practices and methodologies. - Manage multiple teams and projects while meeting or exceeding customer expectations. - Flexibility to work early mornings, late nights, or off-hours as required. Skills: Service Level Management, Ms Office Suite, Managed Services, Project Management, Customer Service Experience: 8.00-13.00 Years