AI Engineer II

AI Engineer II Gurugram, HR, India(Hybrid) **Job Description** Software Engineer II designs, develops, tests, and debugs software applications, contributes to software builds, completes code reviews and automated testing to maintain high-quality standards with guidance, supports and monitors software across environments, and adheres to security and regulatory best practices. **Responsibilities** + Designs, develops, tests, and debugs software applications and systems, including AI/GenAI-powered applications and intelligent automation solutions. + Develops and integrates Generative AI capabilities using Large Language Models (LLMs), prompt engineering, Retrieval-Augmented Generation (RAG), AI agents, and vector databases where applicable. + Completes software builds through consistent development practices, including the use of tools, common components, AI frameworks, and documentation with guidance from peers and leaders. + Completes code reviews and automated testing to maintain high-quality code standards, including evaluation and validation of AI model outputs, with guidance from peers and leaders. + Supports and monitors software across test, integration, and production environments, including monitoring AI application performance, quality, and reliability. + Adheres to security, responsible AI, and regulatory best practices to ensure software and AI solution compliance. + Collaborates and co-creates effectively with teams in product and the business to align technology initiatives and AI-driven solutions with business objectives. **Qualifications** Education Qualifications: + Bachelor's degree in Computer Science, Computer Engineering, and/or comparable experience. + Knowledge of distributed (multi-tiered) systems, algorithms, NoSQL and relational databases. + Knowledge of the core tools used in the planning, analyzing, crafting, building, testing, configuring, and maintaining of assigned application(s). + Familiarity with Generative AI concepts, Large Language Models (LLMs), prompt engineering, embeddings, vector databases, Retrieval-Augmented Generation (RAG), AI orchestration frameworks (e.g., LangChain/LlamaIndex), and cloud AI services is preferred. Work Experience: + Software engineering and development experience or a related job. + Experience in application design, software development, and automated testing. + Experience in object-oriented design and coding with a variety of programming languages. + Experience in distributed (multi-tiered) systems, algorithms, and relational databases. + Experience in Agile software development methodologies and practices such as Scrum/Kanban, iterations, and user stories. + Experience in automation testing and documentation (i.e. automated, functional, and performance). + Experience building, integrating, or deploying AI/GenAI solutions using LLM APIs, AI frameworks, cloud AI platforms (e.g., Azure OpenAI, AWS Bedrock, Google Vertex AI), or open-source models is preferred. + Exposure to prompt engineering, RAG pipelines, vector databases, AI evaluation techniques, and model observability is a plus. At American Express, our culture is built on a 175-year history of innovation, shared values (https://www.americanexpress.com/en-us/company/who-we-are/) and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + Support for financial-well-being and retirement + Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + Generous paid parental leave policies (depending on your location) + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. **Job Info** + Job Identification 26011714 + Job Category Technology + Posting Date 07/31/2026, 05:47 AM + Apply Before 08/07/2026, 06:30 PM + Job Schedule Full time + Job Shift Day + Locations AMEX Bldg No 5, Tower B & C, 11th Floor, Gurgaon, HR, 122002, IN(Hybrid) + Career Area Technology Return to Jobs List (https://careers.americanexpress.com/en/sites/CX\_1/jobs)