L2 Support

Job Title:- L2 Support Duration:- 8+ months Location:- El Segundo, CA (HYBRID ROLE) Years of experience required: 10-15 Job description and responsibilities: • Coordinate with all support teams for any high-priority issues Outage • Should be familiar with Java, and Spring boot mS to be able to fix the production bugs which are show stoppers, and deploy to production. • Should be able to replicate the issue in a lower environment and test and deploy the bug fixes. • Application monitoring activities - daily jobs • Incident handling - troubleshoot/debug user-related tickets that are raised in the front-end application which is being used in retail stores. • Morning checkout, Regression in a pre-production environment and also in a production environment • Additional Support during the weekend/monthly billing release • Report preparation on adhoc request • Production Team currently does the following activities • Monitor Application • Provide Governance reports • Health check reports • Production release report • Defect Analysis • Production Monitoring • Microservice Health check report • Production Team do need JAVA background as they need to read code and find out what was the root cause • Experience in Dynatrace and AppDynamics • Awareness of ELK is good to have but not required • They just need to know, How to use Dashboards, How to Apply Filter, and Kibana which can be trained quickly • Currently, Dashboards are created by the existing Elasticsearch support team. • The Elasticsearch support team manages Dashboards E2E, they give these dashboards to this team • The primary task of the existing production team is to monitor the application • Primarily L2 type support Skill set: Java, Monitoring Tools, Linux, Shell Scripting, Dynatrace, ELK stack (Kibana, etc.), AppDynamics. Top 3 skills required for the role: 1. Java/J2EE Spring boot mS 2. ELK, Dynatrace, App Dynamics 3. Problem and Incident Management