Senior Solutions Manager, Finance Operations- Business Partnering

The role holder is responsible for identifying and developing new BPO service opportunities by bridging market demands with scalable operational solutions. This role engages cross-functional teams and external stakeholders, including vendors, sellers, and clients, to uncover systemic pain points and translate them into high-value service offerings and commercial models. Key job responsibilities Key Responsibilities Opportunity Identification & Assessment • Stakeholder Discovery: Conduct structured engagements with vendors, sellers, and internal operations teams to identify pain points, inefficiencies, and unmet needs within fulfillment workflows. • Voice of the Customer (VoC) Synthesis: Consolidate feedback from external stakeholders and internal teams to surface recurring themes and prioritize high-impact opportunity areas. • Service Opportunity Definition: Translate stakeholder insights into structured problem statements and service hypotheses that inform the FaaS product roadmap. • Market Intelligence: Monitor industry trends, competitive landscapes, and evolving stakeholder needs to proactively identify emerging service opportunities. • Opportunity Sizing & Prioritization: Collaborate with Product, Finance, and Strategy to evaluate market viability and strategic fit, and develop supporting business cases. Stakeholder Engagement & Relationship Management • External Advisory: Serve as a trusted advisor to sellers and vendors, guiding them in articulating operational challenges and solution requirements. • Cross-Functional Alignment: Collaborate with Product, Operations, Delivery, and Sales to ensure proposed solutions align with organizational capabilities. • Executive Communication: Present business cases, findings, and solution frameworks to C-suite and senior leadership with clarity and confidence. • Pre-Sales Engagement: Lead and support prospect discovery calls, pitch presentations, and solution demonstrations to articulate value and advance deal progression. Solution Design & Go-to-Market Development • Solution Structuring: Transform qualitative feedback and identified pain points into repeatable service offerings, workflows, and value propositions. • Framework Development: Define scope of work (SoW), service level agreements (SLAs), staffing models, and technology requirements for new service offerings. • Commercial Modeling: Partner with pricing teams to develop commercial structures that demonstrate measurable ROI for prospective clients. • Proposal Development: Develop proposals, RFP/RFI responses, and solution presentations that clearly communicate capabilities, differentiation, and expected outcomes. Required Qualifications • 8+ years of experience in BPO solution design, consultative sales, management consulting, or strategic account management. • Demonstrated domain expertise in e-commerce, logistics, marketplace operations, or vendor management ecosystems. • Track record of launching new BPO service lines or securing large-scale enterprise engagements through tailored solutions. • Experience leading end-to-end pre-sales cycles, including RFP/RFI responses, solution presentations, and proposal development. • Working knowledge of process modeling methodologies (e.g., BPMN, UML) and emerging AI orchestration patterns (e.g., agentic workflows, RAG pipelines). • Strong consultative skills with the ability to identify root-cause problems through effective questioning and active listening. • Analytical capability to synthesize qualitative stakeholder feedback with quantitative operational data to inform decision-making. • Excellent written and verbal communication skills, with the ability to distill complex operational concepts for technical and non-technical audiences. • Ability to thrive in ambiguous, fast-paced environments and adapt to evolving market conditions. • Direct experience with seller/vendor ecosystems, marketplace platforms, or fulfillment and logistics services. Preferred Qualifications • Experience with ML platforms such as Amazon SageMaker, Vertex AI, or equivalent. • Familiarity with process mining tools and intelligent automation platforms (e.g., UiPath, Automation Anywhere). • Understanding of responsible AI frameworks, risk assessment methodologies, and relevant regulatory requirements (e.g., EU AI Act).