QA Consultant - Quality Service

What Youll Do: - Consistently ensure that quality variance is well below threshold and internal quality scores are exemplary - Write feedback, if applicable, to enthuse performance development at an agent level and per client instructions - Regularly participate in client / internal calibration calls to ensure consistency of scoring & knowledge - Meet and exceed daily volume and productivity targets - Successfully clear the client specific training and ensure all subsequent updates are well understood & implemented - Participate in various internal/external training programs to continuously hone required skills and knowledge base. Skills: Agile Methodology, Performance Testing, Api Testing, Test Strategy, Quality Assurance, Automation Testing, Selenium Experience: 2.00-7.00 Years