GCP Support Engineer (L1 Linux)

We are looking for a skilled and motivated L1 Linux/GCP Support Engineer to provide first-level technical support for our cloud-based infrastructure, focusing primarily on Google Cloud Platform (GCP) and Linux environments. In this role, you will monitor systems, troubleshoot issues, and collaborate with higher-level engineers to ensure system stability and performance. This is an excellent opportunity for professionals with foundational knowledge in Linux and cloud computing to grow in a dynamic environment. Key Responsibilities: - System Monitoring and Response: - Monitor system alerts and respond to incidents and support requests promptly. - Troubleshooting and Resolution: - Diagnose and resolve basic technical issues involving Linux servers, GCP services, and network connectivity. - Escalate more complex problems to higher-level engineers as per escalation protocols. - Cloud and System Administration: - Assist with configuration and maintenance of GCP services like Compute Engine, Cloud Storage, and Networking. - Perform basic Linux system administration tasks, including user management, permissions, and file systems. - Documentation and Process Adherence: - Document all support requests, troubleshooting steps, and resolutions in the ticketing system. - Follow standard operating procedures to ensure compliance and operational efficiency. - Communication and Collaboration: - Provide regular updates and communicate effectively with internal teams, customers, and third-party vendors. - Collaborate with higher-level engineers to resolve escalated issues. - On-Call Support: - Participate in shift rotations and provide on-call support as needed for 24/7 coverage. - Skills: GCP Support, L1 Linux Experience: 6.00-12.00 Years