Software Engineer

Your Role Experience - 5+ years of experience in Retail/QSR POS systems and store operations. - Strong experience with GK POS / GK Retail Store Commerce (highly preferred). - Proven track record of experience in L3 Production Support - Experience working in client-facing. Mandatory Skills - Strong GK POS technical and functional expertise. - Deep understanding of POS architecture, transaction processing, payments, returns, promotions, receipts, and recovery workflows. - Experience in understanding POS integrations including ERP, OMS, payment gateway and eCommerce platforms. - Strong production support background including: - Incident Management - Major Incident Handling - Root Cause Analysis (RCA) - Problem Management - Release and Defect Triage Ability to troubleshoot complex production issues through log analysis and system diagnostics.Strong stakeholder management and communication skills Your Profile Leadership Expectations - Drive operational excellence, SLA adherence, RCA quality, and continuous improvement initiatives. - Coordinate with business teams, vendors, architects, and engineering teams. - Manage escalations and provide executive-level communication during critical incidents. Preferred Skills - Experience with GK POS implementation, upgrades, and modernization programs. - Knowledge of omnichannel retail operations. - Exposure to monitoring and observability tools such as Grafana, Dynatrace, Splunk, CloudWatch, etc. - Familiarity with Agile delivery methodologies and functional architecture. Good to Have - ServiceNow, Jira, and Confluence experience. - Core Java, .Net Ideal Candidate Profile A strong GK POS L3/L4 production support with deep Retail/QSR domain expertise , proven Production Support experience , good understanding of POS integrations and architecture . Hyderabad, India For this role, the gross annual starting base salary is [X] [currency] (full-time). This covers base pay only; any bonuses, incentives, and benefits will be discussed later in the recruitment process. Candidates with additional experience or qualifications may receive a higher offer, determined by objective, gender-neutral criteria and consistent with our pay principles. If a collective labour agreement applies, we will explain the relevant pay terms at the interview stage. Note: We never ask for your current or previous salary during our hiring process.