Program Manager - Cross Sell

Key Responsibilities: - Plan, coordinate, and manage multiple programs and initiatives across channels, ensuring alignment with strategic goals. - Use data and analytics to assess program performance, identify trends, and drive continuous improvement. - Develop and maintain dashboards, KPIs, and reports to monitor program health and communicate progress to Management. - Identify risks and issues proactively, and implement mitigation plans to keep programs on track. - Optimize resource allocation, timelines, and processes to improve delivery efficiency. - Responsible for design & deployment of Contest, Campaign, Rewards & Recognition payout / incentives schemes - Liaison with all Stakeholders Credit, Risk, Finance, Marketing, Sales, Customer Experience and Operations teams in strategic as well as operational matters - Execute projects across initiatives like customers experience, process improvement, vendor empanelment etc - Monitoring performance of team members to ensure efficiency and meeting of individual & group targets Job Requirements: - Graduation/ MBA - 8 - 12 Years experience in Banking / Financial Services - Drive and initiative, strong commitment, ability to take ownership - High level of integrity, professionalism and attention to detail - Exp in handling various channels - Strong Analytical, Interpersonal and Convincing skills - Exceptional written and verbal communication skills Skills: Communication Skills, Stakeholder Management, Convincing, Customer Experience Experience: 8.00-12.00 Years