IT PROD / Software Asset Manager / Coordinator

Position Purpose: The SAM Associate will report to the Software Asset Management Lead and will be primarily responsible for the monitoring and governance of the software licenses. The role will maintain accurate license inventories, conduct usage reconciliations, support internal audits, and drive cost‑optimization initiatives across the organization. The Analyst must be able to translate business requirements into actionable SAM processes and technical solutions. Responsibilities Direct Responsibilities Strategy & Governance • Define and maintain the SAM policy, processes, and standards in line with corporate governance and relevant licensing agreements. • Develop a roadmap for software asset optimization and cost‑reduction initiatives. • Ensure compliance with vendor contracts, audit requirements, and internal controls. License Management • Maintain an accurate inventory of all software licenses, entitlements, and usage rights. • Reconcile procurement records, vendor contracts, and actual usage data. • Manage software license renewals, extensions, and terminations. • Generate regular dashboards on license compliance, utilization, and cost savings. Cost Optimization • Identify opportunities for license consolidation, volume discounts, and alternative (e.g., open‑source) solutions. • Track and report on software spend, savings, and ROI. • Recommend budgeting adjustments based on usage trends. Stakeholder Collaboration • Work closely with IT Operations, Security, Procurement, Finance, and Business Units to align software usage with business needs. • Serve as the point of contact for software request and licensing queries. Technical & Behavioral Competencies Technical: • Advanced Excel (Power Query, Power Pivot) • Experience with SAM tools – Snow Software, ServiceNow SAM, BMC, or similar • Familiarity with Enterprise CMDB (ServiceNow, BMC) • Understanding of software licensing models (per‑core, per‑user, concurrent, subscription, SaaS) Behavioral: • Strong analytical and problem‑solving ability • Excellent written and verbal communication – able to craft clear audit evidence and executive‑level summaries • Ability to work autonomously in a distributed, virtual team • Detail‑oriented with a focus on data quality and governance • Team player – comfortable collaborating across IT, Finance, Legal and Business Units Specific Qualifications: • Minimum 5 years of experience in Software Asset Management, IT Asset Management, IT Procurement, or a closely related discipline within a large, regulated enterprise (banking, financial services, or technology). • Prior experience in similar domain. Skills Referential (Required knowledge, skills and abilities) Technical Skills: - Advanced Excel - SAM Tools - PowerBi (good to have) Behavioral Skills: - Communication - Analytical Ability - Team Player Education Level: Bachelor Degree or equivalent Location: Mumbai