OpenPages Technical Analyst

Introduction At IBM Finance & Operations, we are the backbone of IBM's transformation driving efficiency, transparency, and smart decision-making across the business. Our teams provide the insight and discipline that guide strategy, ensure financial strength, and enable IBM to invest in innovation and growth. Working in Finance & Operations means combining analytical skills with collaboration and curiosity. You'll partner with colleagues across functions and geographies, using data, technology, and process excellence to create solutions that improve performance and deliver measurable impact. IBM offers continuous learning, career development, and a culture that values diverse perspectives. Join us and be part of a global team that keeps IBM moving forward, while building your own future in a dynamic and evolving environment. Your Role And Responsibilities As an OpenPages Technical Analyst supporting the Supplier Compliance Audit (SCA) solution, you will be responsible for the ongoing support, stability, and enhancement of a highly configurable, workflow-driven application. You will work in a collaborative environment with business stakeholders to ensure the solution operates effectively and continues to meet audit and compliance needs. Your Primary Responsibilities Will Include - Application Support & Issue Resolution: Troubleshoot and resolve user-reported issues across workflows, data, and security, ensuring minimal disruption to audit operations - Workflow & Configuration Support: Maintain and enhance OpenPages workflows and configurations to support audit processes, findings, and remediation tracking - Post-Go-Live Stabilization: Support the stabilization of the SCA solution following deployment, including defect resolution and performance tuning - User Access & Security Management: Manage user roles and access, including support for internal and external users (suppliers) - Stakeholder Collaboration: Work closely with the SCA Product Owner and stakeholders to understand priorities and deliver improvements - Data & Reporting Support: Assist with data validation, issue investigation, and reporting support to ensure accuracy and transparency in audit results Preferred Education Bachelor's Degree Required Technical And Professional Expertise - OpenPages Expertise: Strong experience with IBM OpenPages configuration, including workflows, data models, and application support - Workflow Troubleshooting: Proven ability to troubleshoot and resolve complex issues across workflows, data, and security - Configurable Application Support: Experience supporting highly configurable, workflow-driven enterprise applications - Problem Solving: Strong analytical and problem-solving skills, with the ability to identify root causes and implement effective solutions - Stakeholder Engagement: Ability to work directly with business stakeholders to understand requirements and deliver solutions - Independent Execution: Ability to operate with minimal oversight and manage priorities effectively Preferred Technical And Professional Experience - Experience supporting audit, risk, or compliance solutions - Familiarity with integrations (e.g., data feeds, APIs, access management systems) - Experience supporting external user access models (e.g., suppliers or third parties) - Experience with reporting and analytics tools (e.g., Cognos) - Experience working in a collaborative or Agile environment Skills: Application Support, Problem Solving, Troubleshooting, Stakeholder Engagement, data reporting Experience: 0.00-0.00 Years