Server Hardware Engineer

We are seeking a skilled Field Server Engineer to provide on-site support and maintenance for enterprise-grade HP servers and storage systems. The ideal candidate will have hands-on experience managing hardware-related service calls, particularly with HP ProLiant DL360/DL380 , 3PAR , Apollo , Synergy , and HP Tape Libraries . Key Responsibilities: - Perform on-site diagnostics, hardware troubleshooting, and repair of HP server and storage systems. - Handle support calls for HP ProLiant Servers (DL360/DL380) , HP 3PAR Storage , HP Apollo , HP Synergy , and HP Tape Libraries . - Replace server components (motherboards, drives, power supplies, memory, etc.) and perform firmware upgrades. - Collaborate with HP support and logistics to ensure timely resolution of hardware issues. - Maintain documentation of service calls, parts used, and issue resolution details. - Provide guidance and technical assistance to clients on server and storage systems. - Ensure service-level agreements (SLAs) and client satisfaction targets are consistently met. Requirements: - Proven experience in handling hardware calls and support for HP servers and storage. - Strong understanding of server architecture , RAID configuration , and SAN/NAS storage systems. - Hands-on experience with HP tools and diagnostics (e.g., Insight Diagnostics, SmartStart, iLO). - Familiarity with data center environments and cabling standards. - Excellent problem-solving and customer service skills. - Willingness to travel to client locations as needed. - Relevant certifications (HP ASE, CompTIA Server+, or similar) are a plus. Preferred Qualifications: - 1+ years of experience in server and storage hardware support. - Prior experience working with enterprise-level clients. - Ability to work independently under minimal supervision. Skills: thermal management , Hardware Design, Performance Testing, Firmware Development, Circuit Analysis, System Integration Experience: 1.00-3.00 Years