SAP Support Analyst - A2R

Your Responsibilities: - Primary focus on SAP S/4 Hana EAM module - Understanding of ADM assets management process and integration with other ADM end to end business processes - Willingness to learn and extend your A2R/ EAM knowledge as well as other SAP modules - Provide deep functional & technical expertise in the given process area, as well as demonstrated knowledge of key integration points across different modules and technical components. - Assume full ownership of the support tickets in the respective process area, work with integration, other process teams, development teams, 3rd party support providers to resolve the tickets within Operational/Service Level Agreement limits. - Understand global template and regional solutions designed/developed by Solution Delivery teams and resolve the tickets keeping the solution intact. - Perform thorough testing including regression testing before releasing any solution for final user validation. - Understand and follow ADM Global Technology (GT) processes in performing all day-to-day activities. - Understand ADM GT Service Management process, update incident/problem/service tickets regularly and accurately and document resolution in the service management tool. - Design and Configure minor enhancements following the ADM standard configuration/naming standards, document Functional design documents. - Provide technical input in support of audit requests, as needed. - Assist with planned roll outs to ADM locations Your Profile: - Minimum 5 years’ experience in one or more SAP modules; Experience with S/4HANA highly preferred. - In-depth Knowledge of SAP S4 HANA Solution covering Enterprise Asset Management (EAM): Management of Technical Objects, Maintenance Processing, Maintenance planning, Corrective and Preventive Maintenance concepts, Asset Transfer Process. - Knowledge in Reliability engineering and standard PM reporting. - Basic understanding of Mobility and shop floor integration. - Strong integration experience in SAP modules likes FICO, PP, QM, MM, - Hands-On knowledge of User Exits, including standard user exits and creation of customer exit. Working knowledge ABAP Structures & Debugging skills. - Full ownership of the support tickets in the respective process area, work with integration, other process teams, development teams, 3rd party support providers to resolve the tickets within Operational/Service Level Agreement limits. - High analytical and problem-solving skills in SAP EAM module, provide best practice solution on incidents & assess its downstream impact on the integrated solution. Ensure continuity of ‘business as usual’. - Minimum 3 years’ experience in a support analyst role in a medium/large organization. - Experience with 24x7 support covering all time zones , working with multi-cultural support teams spread across different geographies. - Experience with a full-lifecycle SAP implementation will be an added advantage. - Practical experience working in an agile environment. Post Implementation Service Management, Incident or Defect Management, and Testing tools. Understanding CharM, and change management processes. - Exhibits ability to work both in a team environment and independently. - Strong analytical, organization, time management, facilitation, and process management skills - Able to work in a fast-paced, changing environment, and with all levels of the organization and cope with rapidly changing information - Ability to evaluate and negotiate priorities and adapt to new/evolving individual and team assignments as adjustments are needed. - Ability to effectively communicate to all levels of an organization how current trends and technology can address identified business needs and capabilities - Interact and deal effectively with all levels of employees while maintaining a professional manner. - Maintains a positive work environment through teamwork & conflict resolution - Expected to work occasional weekends, holidays, overtime, or a variety of shifts, when needed, to meet support Operational/Service Level Agreements - Ability and willingness to travel by auto and air as needed to achieve business objectives - Bachelor’s degree related to Information Systems, Business or other relevant academic discipline - Demonstrated high level of written, verbal and interpersonal skills to communicate technical and non-technical information, ideas, procedures and processes - Fluent in English, another European language is a plus