Data & Analytics Data Platform Lead

**Key Responsibilities** **Data Platform Operations & Administration** - Lead the day-to-day operations, support, and administration of Data & Analytics platforms. - Ensure platform stability, availability, performance, and operational excellence across supported environments. - Monitor platform health and proactively identify, troubleshoot, and resolve issues. - Establish and maintain operational procedures, standards, and documentation. - Coordinate platform support activities across internal teams and external vendors. - Develop and maintain operational roadmaps to improve platform reliability and supportability. **Platform & Application Administration** - Provide system administration and platform management for: o Teradata o Oracle Databases o Oracle Business Intelligence Applications (OBIA) o SAP Business Objects o Microsoft Power BI o Tableau o SAS o Informatica PowerCenter o Informatica MDM o Other Data & Analytics applications and tools - Manage platform configurations, user administration, access controls, scheduling, and system maintenance activities. - Administer platform security in accordance with organizational standards and regulatory requirements. - Coordinate software licensing, environment management, and vendor support engagements. - Support capacity planning and performance optimization initiatives. **Database Administration** - Lead administration activities for enterprise Oracle and Teradata database environments supporting analytics workloads. - Coordinate database maintenance, tuning, monitoring, backup validation, and recovery testing activities. - Partner with database administrators and infrastructure teams to ensure optimal database performance and availability. - Support data platform reliability, scalability, and business continuity objectives. **Upgrade & Release Management** - Plan, coordinate, and oversee platform upgrades, patches, hotfixes, and version migrations. - Evaluate platform releases and assess impacts to existing integrations, reports, and users. - Coordinate testing, deployment, and validation activities across multiple environments. - Ensure successful transition of changes into production environments with minimal business disruption. - Maintain platform currency in alignment with vendor support requirements. **Incident, Problem & Service Request Management** - Own day-to-day management and resolution of ServiceNow incidents, requests, and operational support tickets. - Prioritize workload based on business impact, severity, and service-level agreements (SLAs). - Coordinate cross-functional troubleshooting efforts to rapidly resolve platform issues. - Lead root-cause analysis and implement corrective actions for recurring incidents. - Monitor ticket trends and develop continuous improvement initiatives to reduce support volumes. **Vendor & Stakeholder Management** - Serve as the primary operational contact for platform vendors and support providers. - Manage vendor escalations and support cases through resolution. - Partner with Data & Analytics teams, business stakeholders, infrastructure teams, and security teams to address platform needs. - Communicate platform status, risks, planned maintenance, and ongoing initiatives to leadership and stakeholders. **Governance, Compliance & Continuous Improvement** - Ensure platforms comply with established security, governance, audit, and operational standards. - Maintain accurate system inventories, architecture documentation, and operational procedures. - Identify opportunities to automate administrative tasks and improve operational efficiency. - Implement best practices for monitoring, maintenance, performance management, and platform support. - Support disaster recovery planning, testing, and operational readiness activities. ________________________________________ **Qualifications Education** - Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field. - Equivalent combination of education and experience may be considered. - Master's degree preferred. **Experience** - 7+ years of experience supporting enterprise Data & Analytics platforms, databases, or business intelligence environments. - 3+ years of experience leading platform operations, system administration, or technical support teams. - Experience managing enterprise application upgrades, system maintenance, and production support activities. - Experience supporting large-scale data and analytics environments with multiple integrated platforms. **Technical Skills** - Strong experience administering and supporting: o Teradata o Oracle Databases o Oracle Business Intelligence Applications (OBIA) o SAP Business Objects o Microsoft Power BI o Tableau o SAS o Informatica PowerCenter o Informatica MDM - Knowledge of database administration concepts, SQL, performance tuning, and platform monitoring. - Experience with incident, problem, and change management processes. - Experience using ServiceNow or comparable IT Service Management (ITSM) platforms. - Understanding of platform security, authentication, authorization, and access management. - Familiarity with enterprise batch processing, scheduling, and operational support functions. **Leadership & Professional Skills** - Strong operational leadership and service management skills. - Excellent troubleshooting and problem-solving abilities. - Ability to manage multiple priorities in a fast-paced production environment. - Strong verbal and written communication skills. - Proven ability to build relationships across technical and business teams. - Strong organizational, planning, and execution capabilities. ________________________________________ **Preferred Qualifications** - Experience supporting highly regulated enterprise environments. - ITIL Foundation or related IT Service Management certification. - Vendor certifications related to Oracle, Teradata, Informatica, Power BI, Tableau, SAS, or SAP technologies. - Experience leading platform modernization and operational improvement initiatives. - Experience with high-availability and disaster recovery environments.