Senior Manager-Digital Product Management

Senior Manager-Digital Product Management Bengaluru, KA, India Gurugram, HR, India **Job Description** Global Merchant & Network Services (GMNS) brings together American Express' merchant and network-related businesses. This includes managing relationships across the globe with both the millions of merchants who accept American Express, as well as our partners in countries and territories that deliver card acceptance, issuance, and innovation. The American Express Network enables over $1.2 trillion in annual spend and serves Card Issuers and Acquirers in over 170 markets worldwide. The GMNS Product team operates the Network with the highest levels of performance, security, and integrity, while supporting Network coverage expansion through onboarding new Network Issuers and Acquirers, localizing our Network in India, and advancing other strategic Network-to-Network initiatives. Senior Manager, Network-to-Network Partnerships supports India Network strategic initiatives through effective program coordination, delivery management, stakeholder engagement, and operational execution. This role partners closely with the Director and cross-functional teams to help drive delivery excellence across Fusion and other Enterprise Critical Multi-year Initiatives (ECMI), ensuring alignment, visibility, and successful execution of program objectives. The role requires strong program management capabilities, cross-functional collaboration, and the ability to manage multiple workstreams in a dynamic and fast-paced environment. **Responsibilities** + Support the execution and day-to-day management of the Network PMO for Fusion Delivery and other upcoming ECMI initiatives, partnering closely with GMNS and GMNST teams across Issuing, Acquiring, Enterprise, and Technology. + Coordinate requirements gathering, delivery tracking, reporting, and governance activities across stakeholders to ensure program milestones and objectives are achieved. + Maintain and provide regular updates on the India Fusion Network roadmap and delivery progress, ensuring accurate communication across product forums, network partners, leadership teams, and program stakeholders. + Assist in tracking key program areas including overall delivery status, risks and issues, financial reporting, dependencies, and lifecycle readiness activities. + Prepare impactful presentations, dashboards, and communications for leadership reviews, governance forums, and steering committee meetings. + Support stakeholder management activities by driving coordination and follow-through across cross-functional teams and leadership groups. + Contribute to the enhancement of program and project management tools, frameworks, and best practices to improve delivery effectiveness and operational efficiency. + Partner with Product, Engineering, and PD&I teams to ensure project scope, priorities, and delivery expectations are clearly understood and aligned. + Support end-to-end product and program delivery activities to help achieve intended business outcomes. + Coordinate with enterprise teams to manage delivery plans, monitor execution progress, and escalate blockers where required. + Identify, track, and communicate risks, issues, and dependencies while supporting mitigation planning and resolution efforts. + Maintain delivery artifacts including integrated delivery plans, roadmaps, governance documentation, and financial tracking in partnership with Technology and CPD teams. + Support testing, implementation, and cutover activities for Fusion Network initiatives and Network integrations with Issuing (Fiserv) and Acquiring partners. **Qualifications** **Minimum Qualifications** + Bachelor's or Master's degree in Computer Science, Business Management/Administration, Information Systems Technology, or related field. + Experience in project or program management, preferably in Agile or SAFe delivery environments. + Good to have: Experience with Rally, JIRA, and Confluence. + Good to have: Exposure to Agile/Scrum methodologies and practices. + Strong organizational and time management skills with the ability to manage multiple priorities simultaneously. + Relevant experience working across technology and business teams. + Ability to collaborate effectively with Engineers, Product Managers, and external partners/vendors to support delivery goals. + Foundational understanding of payments and network technologies, including network specifications, core systems, and emerging payment trends. + Experience supporting complex projects involving multiple teams, stakeholders, and geographies. **Preferred Qualifications** + Strong passion for program delivery and operational excellence in a fast-paced and evolving environment. + Excellent interpersonal, communication, and stakeholder management skills. + Experience working on large-scale, cross-functional, or cross-platform initiatives. + Strong project and program management capabilities with understanding of Agile delivery methodologies. + Ability to translate business needs into actionable requirements and execution plans. + Flexibility and readiness to work within global and matrixed teams.Technical aptitude and comfort working in technology-driven environments. At American Express, our culture is built on a 175-year history of innovation, shared values (https://www.americanexpress.com/en-us/company/who-we-are/) and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + Support for financial-well-being and retirement + Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + Generous paid parental leave policies (depending on your location) + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. **Job Info** + Job Identification 26008744 + Job Category Product + Posting Date 06/19/2026, 11:48 AM + Apply Before 06/26/2026, 06:25 PM + Degree Level Bachelor's Degree + Job Schedule Full time + Job Shift Day + Locations Part of Ground Floor, 7th to 11th floors, Rome North,, Bengaluru Urban, KA, 560037, INAMEX Bldg No 5, Tower B & C, 11th Floor, Gurgaon, HR, 122002, IN + Career Area Product Return to Jobs List (https://careers.americanexpress.com/en/sites/CX\_1/jobs)