Estate Team Member

Principal Accountabilities Landlord Relationship Management - Develop and maintain strong relationships with landlords in the assigned territory. - Register landlord complaints and ensure closure through timely follow-up. - Escalate unresolved issues to the manager. Rental Management - Ensure timely rental payments in the territory. - Resolve issues causing delays to achieve 100% rental compliance. - Achieve cost savings through rent reductions, lease renegotiations, site sharing, and final settlement negotiations. - Reduce access outages caused by non-receipt of rentals. Locked Site Management - Reduce site outages exceeding 24 hours due to locked or halted sites. - Monitor locked sites and coordinate resolution. - Ensure timely full and final settlement for permanently locked sites. Relocation Management - Retain sites by negotiating with landlords for terminations or relocation. - Coordinate site dismantling, material removal, and final settlement requests. Document / Agreement Management - Maintain and update landlord database and rental master in coordination with support teams. - Manage landlord requests related to ownership changes, property taxes, TDS/GST, and service tax. - Ensure 100% documentation for agreement renewals, site terminations, final settlements, new sharing, and site upgrades. Routine Work Management (RWM) Adherence - Comply with routine work management processes and weekly targets. - Maintain CA sheets and discuss action plans with supervisors. Day-to-Day Operational Coordination - Resolve landlord, public, radiation, and statutory issues in coordination with concerned departments. Key Decisions - Without approval: Landlord visits, relationship development, timely renewals at no incremental cost. - With manager informed: Escalation of issues requiring cross-department intervention. - With approval: Special rental agreements, cost adjustments, and final settlements (authorized by Circle Estate Lead or Circle Site Acquisition Head). Dimensions - Financial: Manage renewal and F&F scope, month-on-month cost savings (INR MN). - People: Directly liaise with IME – Estate SPOC and coordinate with multiple internal teams. - Other: Ensure timely rental disbursement to 500–700 landlords in the assigned territory. Key Interactions - Internal: Legal, Finance, SCM, Planning, Deployment, O&M/OSD, Security Teams. - External: Customers, Vendors, OME/IME, State & Local Authorities, Police. Major Challenges - Resolving landlord issues within TAT given dependencies on other departments. - Problem-solving within defined company processes. - Gaining site access during night or restricted hours. - Managing law & order, environmental, and radiation-related public issues. Skills & Knowledge - Education: Graduate in any discipline. - Knowledge: Basic legal awareness, government rules & regulations, telecom basics, land acquisition, taxation (GST, property tax, service tax). - Skills/Competencies: PR skills, business acumen, negotiation, communication, problem-solving, analytical, MS Office proficiency. - Experience: 4+ years in service industry, IR, defense/government services, telecom, FMCG. Future Outlook - Continuous updates on government regulations and telecom compliance requirements. - Enhancement of PR, negotiation, problem-solving, and analytical skills. Typical Day / Week - Site visits as per assigned priorities. - Lease renewals, optional product clearances, sharing, F&F, and cost-saving initiatives. - Resolving landlord issues and demands (rental, night access, tower removal, agreement renewals). - Coordination with internal departments for timely rental payments. - Responding to landlord complaints via helpdesk and addressing customer requirements. Skills: Due Diligence, Market Analysis, Contract Negotiation, Property Management, Sales Strategy, Financial Analysis, Customer Service Experience: 4.00-9.00 Years