SDP/AIR Business Configuration Engineer

Position : SDP/AIR Business Configuration Engineer Experience : 3–5 Years Industry : Telecom / BSS / Charging Systems Employment Type : Full-Time Job Location : Hyderabad Job Description We are hiring an experienced SDP/AIR Business Configuration Engineer with 3–5 years of experience in the Telecom BSS and Charging Systems domain. The ideal candidate should have strong hands-on experience in SDP/AIR Business Configuration, Charging Call Flows, Diameter Protocol, Gx/Gy/Sy interfaces, Functional Testing, and Wireshark/Trace Analysis. Key Responsibilities * Configure and support SDP/AIR business and product configurations. * Analyze customer requirements and perform feasibility analysis. * Troubleshoot charging-related issues and support daily operations. * Perform incident analysis and Root Cause Analysis (RCA). * Support problem management and implement preventive fixes. * Work with cross-functional teams on deployment, planning, UAT, and GTM activities. * Perform functional and end-to-end testing of charging products. * Analyze Diameter messages and SDP/AIR traces using Wireshark. * Manage service issues and escalations while ensuring SLA compliance. * Coordinate with internal teams, customers, and external stakeholders. Required Skills * 3–5 years of experience in Telecom BSS / Charging Systems. * Strong experience in SDP/AIR Business Configuration. * Good understanding of Real-Time Charging and Charging Call Flows. * Hands-on experience with Diameter Protocol. * Knowledge of Gx, Gy, and Sy interfaces. * Experience in Functional Testing and UAT. * Hands-on experience with Wireshark and SDP/AIR Trace Analysis. * Experience in Incident Management, RCA, and Problem Management. * Understanding of Prepaid and Postpaid Charging. * Experience in Managed Services or Customer Operations is preferred. * Strong troubleshooting, analytical, communication, and stakeholder management skills.