Software Support Engineer

Job Description Software Support Engineer Job Title Software Support Engineer Experience 12 Years Location Coimbatore Department Customer Support Technical Support About the Role Innervex Technologies is looking for a proactive and customerfocused Software Support Engineer to provide technical and functional support for our ERP and business software solutions The ideal candidate should have good analytical and communication skills with a willingness to learn and troubleshoot customer issues Key Responsibilities Provide technical and functional support for ERP and webbased applications Understand customer issues analyse root causes and provide timely resolutions Log track and follow up on support tickets until closure Coordinate with the Development QA and Product teams for bug fixes and enhancements Perform basic database validation and execute SQL queries when required Assist customers with software installation configuration and user training Prepare issue reports documentation and user guides Test bug fixes before deployment to customers Maintain high customer satisfaction through prompt and professional communication Escalate critical issues to the appropriate teams when necessary Required Skills Basic knowledge of SQL MySQL PostgreSQL or MS SQL Server Understanding of software applications databases and troubleshooting Good analytical and problemsolving skills Excellent verbal and written communication skills Ability to work independently and in a team environment Willingness to learn new technologies and business processes Preferred Skills Knowledge of ERP CRM HRMS Retail or Accounting software Basic understanding of APIs and Postman Familiarity with Windows OS networking concepts and remote support tools Exposure to software testing or debugging is an added advantage Educational Qualification BE B Tech CSE IT ECE EEE B Sc Computer Science IT MCA or M Sc Computer Science IT What We Offer Opportunity to work on enterprise ERP and business applications Handson exposure to customer support databases and software troubleshooting Learning and career growth opportunities Collaborative and supportive work environment Company Innervex Technologies Pvt Ltd Location Madurai Share your resume on 93hidden mobile9 Compensation 12 000 00 15 000 00 per month Benefits Health insurancePaid sick timeProvident FundAbility to commute relocate Madurai Tamil Nadu Madurai Reliably commute or planning to relocate before starting work Preferred Application Question s Current CTCExpected CTCExperience Software support 1 year Required Location Madurai Tamil Nadu Madurai Preferred Willingness to travel 100 Preferred Work Location In person