Security Implementation Engineer - Remote

We are seeking a technical and customer-focused Security Implementation Engineer to join our growing team. This role is central to our customer success mission, responsible for the end-to-end technical integration of new clients into COGNNA's security monitoring Platform. The ideal candidate is a hands-on expert with major SIEM/Security platforms and possesses deep system administration skills across Linux, Windows, and cloud environments, enabling them to independently troubleshoot and resolve complex integration challenges. Key Responsibilities Client Onboarding & Implementation: - Lead the technical onboarding process for new customers, from initial kick-off to full operational status. - Integrate customer log sources (e.g., firewalls, servers, cloud platforms, applications) with our security data lake. - Develop and configure custom parsers and data connectors to ensure accurate data ingestion and normalization. ️‍♂️ System Administration & Troubleshooting: - Utilize deep expertise in Linux and Windows Server to troubleshoot agent installations, log forwarding configurations, and connectivity issues directly on customer systems. - Act as the primary technical resource for diagnosing and resolving complex infrastructure and OS-level issues that impede data collection. - Contribute to the continuous improvement of our onboarding processes, creating documentation and automation scripts to increase efficiency. Security Advisory & Customer Success: - Serve as a trusted technical advisor to clients during the onboarding phase, providing guidance on logging best practices and security architecture. - Work closely with the Security Operations Center (SOC) and account managers to ensure a seamless handover of clients upon successful onboarding. Requirements Experience: - Hands-on experience in a technical cybersecurity role (e.g., SOC Engineer, SIEM Engineer, Security Consultant). - 3+ with direct responsibility for technical implementation or support. - Proven experience managing and troubleshooting both Linux (e.g., Ubuntu, CentOS) and Windows Server environments in a production setting. Technical Skills: - SIEM: Expertise with major SIEM platforms. Experience with systems like Splunk, Microsoft Sentinel, Elastic Search, or Google SecOps is essential. - Operating Systems: Deep proficiency in system administration, log management, and troubleshooting across Linux and Windows. - Scripting: Proficiency in at least one scripting language (e.g., Python, Bash, PowerShell) for automation and parsing. - Security Concepts: Strong knowledge of network security architecture, cloud security (AWS, Azure, GCP), and security devices (Firewalls, IDS/IPS, EDR). - Google Cloud and management of Google SecOps experience. Soft Skills: - Exceptional problem-solving skills with the ability to work independently. - Strong communication and interpersonal skills, with an ability to articulate technical concepts to diverse audiences. - A proactive, detail-oriented, and self-motivated work ethic. Benefits Impact that Matters – Build products that shape the future of cybersecurity and protect organizations globally. Continuous Growth – Access to certifications, trainings, and opportunities to sharpen your expertise. Ownership Mindset – Benefit from our benefits program and grow with COGNNA's success. Culture of Trust – We empower talent, encourage ownership, and celebrate real outcomes.