Tech & Digital-Senior Business Analyst

Role Description Job Title: Senior Business Analyst – Tech & Digital (Wholesale) Business Unit (PA) : Tech & Digital Team : (Sub team in the PA) : Tech & Digital-Wholesale Reports to (job) : Delivery Lead Location of role : Mumbai Job Fn : Business Analyst Role Type: Individual Contributor No of direct reportees: NIL Travel Required: No Job Band Range: E4 JD Created date: 1st Feb’24 JD Updated date: 1st Feb’24 Version No: 2.0 Job Purpose Lead end-to-end business tech transformation and enhancement projects. Support business users during implementation, change requests, and process improvements. Identify application/process gaps and recommend feasible solutions. Key Responsibilities - Requirement Analysis Participate in business discussions to understand problem statements. Review and analyze requirements, FSDs, and system processes. Propose feasible solutions aligned to current system capabilities. - Documentation, Communication & Collaboration Prepare BRDs with end-to-end process journeys. Obtain stakeholder sign-offs for BRD & FSD. Raise FPNs and maintain documentation in PPM/JIRA. Communicate requirements effectively to IT/development/vendor teams. Track progress to ensure projects remain on schedule. - Testing Understand test scenarios; prepare test plans, cases, traceability (via JIRA/Zephyr). Ensure coverage of all functional test scenarios. Report and track UAT defects until resolution; follow escalation matrix. Perform post-implementation testing and continuous control self-assessments. Monitor changes in ITPP. - Quality & Governance Ensure adherence to ITPP for all projects/CRs. Conduct daily control checks where relevant. Monitor business/audit queries and share daily/weekly reports with stakeholders. - Training & Production Support Prepare training modules/documentation for stakeholders. Conduct trainings for business users on new implementations. Perform PIR post-go-live; provide Level-2 production support. - Ongoing Improvements Identify improvement opportunities and grey areas. Engage with users to refine processes based on benchmarking and regulatory trends. Educational Qualifications B.Tech / B.Com / B.Sc. Experience 8–11 years of experience. Banking exposure preferred (added advantage). Key Skills Strong knowledge of SDLC, Agile, and project management. Analytical mindset with logical problem-solving ability. Strong communication and presentation skills. Domain knowledge relevant to business processes. Major Stakeholders Internal: IT, BSG, Audit, Compliance, Business Users. External: Application vendors, external auditors.