IVR Asterisk Developer

Company Overview Twixor is at the forefront of transforming customer engagements by integrating business transactions over preferred social and messaging channels. With a global presence and renowned clientele including several Fortune 500 companies, Twixor leverages intelligent business process automation to enhance customer experience and operational efficiency. Headquartered in Singapore with a strong presence in India, Twixor is a leader in IT Services and IT Consulting, specializing in low-code Digital Process Automation. Job Overview We are seeking a skilled IVR Asterisk Developer to join our dynamic team in Chennai. As a mid-level position, the role demands maximum 6 years of experience and involves developing innovative solutions in the realm of Interactive Voice Response systems. This is a full-time position offering an opportunity to contribute to cutting-edge digital transformation projects. Qualifications and Skills - Proficient in Asterisk with a deep understanding of its applications and functionalities (Mandatory skill). - Hands-on experience in IVR to API Integration to enable seamless data exchange and service execution (Mandatory skill). - Expertise in AGI (Asterisk Gateway Interface) scripting and custom application development (Mandatory skill). - Strong knowledge of FreePBX for managing phone systems and facilitating communications. - Experience with Session Initiation Protocol (SIP) for managing voice, video, and messaging communication sessions. - Skilled in IVR Design to create intuitive and efficient user experiences for callers. - Expert in configuring and managing Asterisk Dial Plan (extensions.conf) for efficient call routing and management. - Proficiency in Call Flow Development, including designing and implementing intuitive call paths. Roles and Responsibilities - Develop, maintain, and enhance IVR applications using Asterisk technologies. - Integrate IVR systems with web APIs to facilitate seamless data transactions and service automation. - Collaborate with cross-functional teams to design and implement efficient call flows and dial plans. - Customize AGI scripts to support specific business requirements and improve service delivery. - Monitor and troubleshoot IVR application issues to ensure optimal system performance and reliability. - Participate in code reviews and technical discussions to enhance product quality and team knowledge base. - Stay updated with the latest trends and advancements in IVR and telecommunication technologies to implement innovative solutions. - Provide technical support and training to users and stakeholders to maximize system utilization. Work Location: Chennai (Work home Office) Notice Period: Below 30 days