Job Description
The L1 Engineer will operate as part of a centralized Service Desk, providing first-level support across end-user computing, infrastructure, cloud platforms, and security domains. The role includes handling incidents and service requests, along with proactive monitoring of private cloud environments to ensure availability, performance, and security. Key Responsibilities 1. Service Desk Operations • Act as the first point of contact for IT incidents and service requests • Log, categorize, priori…
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